Delivery to France, Germany, Italy, United States, United Kingdom, Canada, Australia, and Spain, takes approximately 7-15 business days. Delivery to the rest of the world can take 2-3 weeks.
All items are dispatched with tracking numbers.Tracking numbers will be provided to you by email within a few days of dispatch and you can track the shipping status of your order on our website.
Order Processing Time
All orders are processed in the order they are received. This typically takes around 1-3 business days.
Most orders leave our manufacturers' premises within 3 business days of the order being placed (excluding Saturdays, Sundays, and public holidays). Dispatch is often quicker but is not guaranteed.
PLEASE READ - Handmade Items
It must be noted that some of our items are handmade to order - compared with other companies, many of our items are in fact made by hand and sometimes can take an extra 2-3 days to go through this process before an order is dispatched. Please bare this in mind and do not be worried - your order will be processed as quickly as we can get it crafted and quality-controlled.
Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information. If you haven't received tracking information within 5 business days of placing your order, please check your spam folder. If you still haven't received it, please get in touch and we'll look into it.
Customs and Taxes
Customs, import taxes, tariffs, and item seizures are the sole responsibility of customers. We will always dispatch your order so you don't need to pay tax, but we cannot guarantee there will be no tax due in the destination country.
Athena Allure is not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficiently provided address. Please ensure you check your address and contact details on your order confirmation email carefully and contact us immediately if you find an error.
All orders can be tracked on our website.
Due to the spread of COVID-19, we're taking extra precautions to make sure you receive your products safely. It may take a little bit longer than usual, but nothing to worry about, we'll keep you informed every step of the way.